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Frequently asked questions
Processing
Orders are prepared within 1–2 business days. You’ll receive a tracking link as soon as your package ships.
U.S. Shipping
- Standard: 3–5 business days
- Expedited: 1–3 business days
International Shipping
Available worldwide. Rates and estimated delivery times are calculated at checkout.
Tracking
Tracking updates may take 24–48 hours to reflect movement. If your tracking hasn’t updated for 3+ days, contact us and we’ll review it for you.
We stand behind the quality of every formula. If something isn’t right, we’re here to help.
Eligibility
- Returns accepted within 14 days of delivery
- Items must be unused, unopened, and in original packaging
- Opened/used items cannot be returned for hygiene and safety reasons
- Final sale items are not eligible for return
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, email contact@seraya.us within 7 days with:
- Order number
- Photos of the product + packaging
- Description of the issue
We’ll arrange a replacement or refund.